FAQs

Can your Wall Strips and Wire Shelves be cut?

We pride ourselves on having a truly versatile adaptable system but on very rare occasions yes you can cut our Wire Shelves and Wall Strips to suit if required.

Why do I need to use the hang track?

Although it doesn’t add to the structural integrity of the system Our Hang Tracks are highly recommended in order for you to have a level and ‘square’ foundation. From our experience it also makes our system easier to install by yourself.

Is the Home Solutions system compatible with other manufacturers systems?

Our Flexi Storage range of products has not been designed to be compatible with any other manufacturer’s products. We advise against mixing and matching different manufacturer’s products as this can affect the structural integrity of the system.

How do I start installation of my Home Solutions system?

Please see our INSTALLATION GUIDE on our Support Page for step-by-step instructions on how to build our Home Solutions system!

How easy is it to install? As I’m not a handy person!

Our complete Flexi Storage range is designed for the DIY market. The last thing we want you to do is not be able to assemble and install yourself. We’re confident that you will be able to assemble all of our products by following the simple instructions.

I'm really not confident installing myself. I do not have any tools. Do you have installers?

Our complete Flexi Storage range is designed for the DIY market. We’re confident that you will be able to assemble all of our products by following the simple instructions. However, if you’re not a confident DIY’er any local handyman should be able to install our system.

Can I ring someone for advice?

Absolutely, we have a National Customer Service department who can assist. Please call them on 1300 734 714 (Toll Free, 8:30-5:00 AEDST/AEST) or fill out the form in the Contact Us area

I’m missing some parts from a recently purchased product - who do I talk to get another?

We are sorry to hear that. Please contact our Customer Service department on 1300 734 714 (Toll Free, 8:30-5:00 AEDST/AEST)

My Clever Cube didn’t come with a backing board, was there meant to be one?

Our Clever Cube range does not come with a backing board. This is so our units can be accessed from both sides. Most of our inserts can be pulled out from both sides. This makes our units an ideal option as a room or workplace divider.

Our Compact Cube units come with  backing board squares.

Can I use the Clever Cube with the Home Solutions products?

Absolutely. Our Flexi Storage range of products are designed to compliment each other. Our Home Solutions system does have some products that can be used with Decorative Shelving products. For example, you can use the Melamine Shelves from our Home Solutions system and mount them using a Bracket from our Decorative Shelving range.